Customer-facing Kbase

All Kbase articles for external use and reference

Ramping fans in my laptop - what to do
Laptops have an unfortunate label as they actually don't do too well on your lap, or pillow/bed/couch, or anything that generates heat or doesn't al...
Mon, 31 Aug, 2020 at 4:10 PM
Nomad - Managing your Password at Healthy Paws
Our passwords at Healthy Paws are Active Directory based due to Aon compliance,  and are synced and managed via an app called Nomad on your mac.  Passwords ...
Mon, 3 Jan, 2022 at 6:58 AM
Simple "New Computer Login" instructions and tips
Logging in to your new HPPI-issued machine:  you can use your name (First and Last) and your Aon password to login at the login window.  You can also use yo...
Mon, 21 Sep, 2020 at 11:27 AM
"App Access Locked" error
Have you seen this error lately? If you have,  it's caused by OKTA not be able to verify your identity and likely that following is true: 1.  ...
Mon, 12 Oct, 2020 at 12:10 PM
Yammer information from Aon
*Disclaimer:  Healthy Paws doesn't leverage Yammer a bunch yet from what we can tell,  but there are a few instances where folks have been required to u...
Thu, 19 Nov, 2020 at 2:28 PM
Aon Software and Tools Knowledge Base
Below is a link to an Aon shared site that has lots of helpful links to popular items as shown below: New to Aon Onboarding resources for colleagues a...
Thu, 19 Nov, 2020 at 2:39 PM
Nomad or One Identity? Answer = Nomad. Here's why...
Nomad and One Identity are both password managers,  but which one should we use and why?   Answer: Nomad is our standard password manager for Hea...
Tue, 8 Dec, 2020 at 4:26 PM
Does Aon's Workday require the Aon network for access?
Answer is:  Fortunately,  NO! Simply go to the following link,  enter your Aon email and current Aon password - you may be prompted to send an SMS...
Wed, 29 Dec, 2021 at 3:29 PM
Direct Aon support email + phone
For the small group of PC users (and managers of those users) we have at Healthy Paws who have submitted a ticket via Service Now to Aon for support but hav...
Wed, 28 Apr, 2021 at 10:39 AM
Submitting tickets for Tech Support in Freshdesk
At Healthy Paws,  we have an internal support team for all things Tech/IT Support as we want our folks to have quick,  friendly and efficient solutions t...
Wed, 6 Jul, 2022 at 1:35 PM