FAQ

TST ticket vs Freshdesk ticket - What's the difference?
At Healthy Paws,  we have two main ticketing systems:   1.  Salesforce:  "case" based ticketing system designed to address external pet parent...
Wed, 6 Jan, 2021 at 9:50 AM
How to set Ticket Priority for support severity levels
Ticket Severity / Incident Priority Jump to navigationJump to search Incident Urgency (Categories of Urgency)                                  ...
Thu, 11 Feb, 2021 at 12:03 PM
Jamf Connect
To use Jamf Connect, FIRST connect to Global VPN; after you can click the JAMF Connect logo. Okta email ID = Aon email address, Okta Password = Current pass...
Mon, 6 Feb, 2023 at 12:27 PM
Resetting your Chubb Network Password on a Mac
Resetting your Chubb Network Password on a Mac   Chubb will send an email two weeks before password expiration informing you that you need to reset your p...
Mon, 26 Aug, 2024 at 1:35 PM