This article is to help you connect your Salesforce account to the Salesforce Authenticator mobile app so you can use the app as a verification method for multi-factor authentication (MFA).
Instructions
- Before you begin download and install the Salesforce Authenticator app for the type of mobile device you use.
- For iPhone, get the app from the App Store.
- For Android devices, get the app from Google Play
- From your personal settings, in the Quick Find box, enter Advanced User Details, then select Advanced User Details. No results? In the Quick Find box, enter Personal Information, then select Personal Information.
- Find App Registration: Salesforce Authenticator, and click Connect.
- For security purposes, you’re sometimes prompted to either log in to your account again or enter a passcode sent via email or text message.
- Open the Salesforce Authenticator app on your mobile device.
If you’re opening the app for the first time, you see a tour of the app’s features. Take the tour, or go straight to adding your Salesforce account to the app.
- In the app, tap Add an Account.
The app generates a unique two-word phrase.
- In your Salesforce browser window, enter the phrase in the Two-Word Phrase field.
- Click Connect.
- In the Salesforce Authenticator app on your mobile device, you see details about the account you’re connecting. To complete the account connection, tap Connect in the app.
TROUBLESHOOTING:
Often times a lag between setting up the browser portion and the app can result in failure of full connection. Even if there is a salesforce account listed in the Authenticator app, you may not be connected in the browser:
If this is the case, swipe left on the account in the app, remove, and start the process over again beginning with connecting the browser.
App Registration: One-Time Password Authenticator also needs to be disconnected:
