*NOTE:  This article is only needed if: you've submitted a ticket to our internal HPPI tech support team via Freshdesk,  and one of our tech support members has determined your issue relies on Aon-specific engineers or teams to fix.



The Service Now location for all things Aon support is: 


(*please note you will need an active Aon email and password to access this portal)


For Aon PC users with hardware Issues or support:


For "standard incident" tickets on basic questions and issues, use the following link:  



For hardware requests (managers only) (i.e.,  ordering a new Aon PC laptop or other equipment for a remote user) use the following link


https://aon.service-now.com/sp/sp?id=aonsc_cat_item&sys_id=7b68c87b4f774a40f6a144f18110c764




For all other access requests:


https://aon.service-now.com/sp/?id=aon_request_something