Attention: Before going further here: if you haven't restarted your computer and tried whatever it is you are attempting to do again, please do so before following these steps below
There are several criteria that need to be in harmony for the login process to be effective:
1. Logging into Office requires OKTA authentication, and all OKTA authentication requires your Aon EMAIL (not Aon ID) and Aon Password. Be sure you're using the correct credentials for what Aon is prompting for (i.e. Aon ID/username or Aon email etc)
2. If this is the first time you are attempting to login to an Aon Office application, ensure you're on the Aon network either by direct ethernet in Office or Aon Wifi, or alternatively from home you can join VPN via Global Protect
3. Ensure that your OS is up to date (as of 2/2021, Catalina 10.15.7 is the latest version)
4. Ensure your Office apps version is 16.45 or newer. Some older versions will not work depending on what OS you have as well. You can check your Oiffice version by attempting to start one of the Office apps, then go to the Name of whichever app you opened, in this case we'll use "Word" as an example so you would click "Word" at the top left of your menu, and the dropdown offers "About Microsoft Word" which will tell you the version
Once you've confirmed you have all criteria in place, connected to the Aon network, the versions and you are entering the right credentials, you will be able to authenticate the app successfully and use it
If you cannot access or you get an error that says "App Access Locked", this could be that your OKTA access is locked from too many failed attempts to login with incorrect credentials, or if you are not managing your Aon password per our guidelines using Nomad, you may have an expired password. If all is exhausted, please contact tech support @ healthypaws.freshdesk.com