Re-setting up VPN authentication with new phone : Healthy Paws Pet Insurance

Re-setting up VPN authentication with new phone Print

Modified on: Thu, 4 Aug, 2022 at 11:30 AM

After putting in ticket to Healthy Paws tech support to have your authentication methods reset, do the following:

On your computer, log in to iam.aon.com with your required Aon credentials.

*Note, Even though this site does not require an Aon network connection to access, you still need valid Aon credentials. If you cannot access iam.aon.com, it may be that you need to reset your Aon password.

Once logged in, you should be asked for a phone "push" message that will authenticate you to allow you in to iam.aon.com

From there, navigate to your Name > Settings

Then choose "Remove" tab from Okta Verify pane and follow steps to re-add Okta verify. This will generate a new QR code that your new iPhone or Android can scan with the Okta Verify app

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Re-setting up VPN authentication with new phone Print

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